Learn to Master Your Grill

Grill Manuals

 

 

Ceramic Series

LG 1100

CS 570

K21

LG 800 Elite

K22

K23

 

LG Champion

860C

F. A. Q.

GENERAL INFORMATION

  • What are wood pellet grills?

    Think of your “Louisiana Grill” as an extra oven available to bake, roast, grill, sear, smoke or char-grill food. Anything that can be done in your indoor kitchen can be done on your grill. Louisiana Grills: Are fueled by hardwood pellets. No natural gas or liquid propane. Use the convective flow of heat to cook like an oven and create a consistent cook throughout. Have an 8-in-1 cooking functions: Grill, braise, BBQ, char-grill, smoke, sear, bake, roast.
  • How do wood pellet grills work?

    The perfect barbecue experience starts with filling your hopper with all natural wood pellets. Press the “START” pad to activate the fan and commence the convection cooking. A motorized Auger Motor and Metal Auger Shaft deliver the pellets to the burn grate. The strength of the auger motor and the open design reduce the possibility of jams. Adjusting the temperature setting on the “Digital Control Center” Board sets the speed of the feed, thus the temperature output. This control is fully adjustable, from 170° F to 600° F. The fuel burns in the burn grate, hot and intense. The fly ash is directed downward by the Flame Broiler and can be cleaned out periodically from inside the bottom of the barrel. A closed Flame Broiler protects the food from direct contact with the flame, perfect for smoking meats. An open flame broiler enables “flame-kissing”, ideal for searing steaks. The natural smoke flavor produced by the burning pellets, along with the flame broiler and convective cooking process, give food the savory flavor and even cooking that is unique to pellet grills.
  • What are Ceramic charcoal grills?

    Charcoal grills use 100% Lump Charcoal as fuel and are extremely versatile. Not only can they be used for grilling or smoking, but also pizzas, bread, pies and cookies can be baked effortlessly inside them. Due to their excellent heat retention properties, high temperatures can be achieved and maintained by precise control of airflow via the top and bottom vents. High temperatures are ideal for quickly cooking burgers and sausages, while low heats can cook larger joints over a longer period of time.
  • What grills doES Louisiana Grills manufacture?

    Louisiana Grills is the proud manufacturer of: the LG Series, the Country Smoker Series, the Estate Series, and the Ceramic Series. The LG series: 700, 900, 1100, and 800 Elite. The Country Smokers Series: CS300, CS450, CS570, CS680, Whole Hog, Super Hog. The Estate Series: 860C and 860BI. The Ceramic Series: K22 and K24.
  • What is the difference between the LG Series and the Country Smoker Series?

    Country Smokers cooking grids are porcelain coated steel; LG Series cooking grids are porcelain coated cast iron. The LG Series grill has bezels around the handles and dome thermometer for clean finished appearance. Country Smokers are manufactured in North America. It's worth mentioning that Country Smokers and LG series grills share more similarities then differences. They both feature the same burn systems powered by the Louisiana Grills Digital Control Center.
  • Where are Louisiana grills manufactured?

    The LG Series, Estate Series, and Ceramic Series are manufactured in China. The Country Smokers Series are manufactured in Canada
  • Where can I buy your products locally?

    To locate a dealer nearest you, go online to our dealer locator. Available at http://www.louisiana-grills.com/locate-a-dealer.html.
  • What are the terms of your warranty policy?

    Our wood pellet grills carry a five-year limited warranty from the date of purchase to the original owner only, against defects and workmanship on all steel parts (excluding the burn grate) and three years on all electrical components. There is NO specific warranty on the grill probe, meat probe, the paint, powder coat, burn grate, grill cover and all gaskets or against damage caused from corrosion.
  • How can I submit a warranty claim?

    Please contact our Warranty Department at 1-877-303-3134 with the following information. You may be asked to email photos or a copy of your receipt. Below is some helpful information to have ready: Name Shipping Address City, State, Zip/Postal Phone number Model number Serial number Date of purchase Place of purchase

Parts INFORMATION

  • The Digital Control Board

    How do I use the Digital Control Board? This digital control is very much the same as the control on your kitchen oven. It is a user-friendly device—the main advantage being its ability to regulate the temperature of the grill for a longer, carefree BBQ. Why is the Digital Control Board failing to accurately read the temperature? Much like your kitchen oven, the ACTUAL temperature does fluctuate up and down depending on weather, the flavor of pellets being used, and the amount of food on the grill. Why is my control board not reading any power? Damaged wires or a burnt out igniter rod may have blown the fuse on the back of the board. Open the Electronic Compartment Access Panel on the hopper. (LINK) Inspect all wires and connections, as well as the fuse on the back of the control board. If the fuse has blown, replace it with a 5 – 8-amp fuse. If there is not any damage to the wiring, unplug the igniter connection. You will need a new igniter rod, however, you can continue to use the grill by starting it manually. ﷯ If there is any visible damage to the wires, please contact our Warranty Department and Customer Support at 1-866-303-3134.
  • The Igniter

    Why is the igniter not working? One of your wires may have not been connected tightly inside your electrical box. If there is a loud noise, one of the wires may have moved during shipping and the fan blade is hitting it. Open the Electronic Compartment Access Panel on the hopper. (LINK) The inside of the electrical box should look like the picture below. The wire harness should be tucked up over the auger motor so the wires don’t get caught by the fan blades. Unplug the 8 pin connector from the back of the control board and push each wire in tightly. Also make sure that all the wires are connected tightly at the spade & molex connectors. ﷯ f there is any visible damage to the wires, please contact our Warranty Department and Customer Support at 1-877-303-3134.
  • The Fan

    Why is the fan making buzzing noises? One of your wires may have not been connected tightly inside your electrical box. If there is a loud noise, one of the wires may have moved during shipping and the fan blade is hitting it. Open the Electronic Compartment Access Panel on the hopper. (LINK) The inside of the electrical box should look like the picture below. The wire harness should be tucked up over the auger motor so the wires don’t get caught by the fan blades. Unplug the 8 pin connector from the back of the control board and push each wire in tightly. Also make sure that all the wires are connected tightly at the spade & molex connectors. ﷯ If there is any visible damage to the wires, please contact our Warranty Department and Customer Support at 1-866-303-3134. My grill is OFF but the fan is ON? If your fan is running why your grill is shut “OFF”, it is because the temperature inside the barrel is above 130°F, most likely due to high external temperatures.
  • The Auger

    What is an auger and where is it located? The heart of the feed system is a metal auger and high torque auger motor located beneath the hopper on the left side of your grill. The auger feeds pellet fuel from the hopper into the burn pot. The metal auger design helps in maintaining a constant and even feed of the fuel to the fire, resulting in better and consistent temperature control. Why is my auger not working? One of your wires may have not been connected tightly inside your electrical box. If there is a loud noise, one of the wires may have moved during shipping and the fan blade is hitting it. Open the Electronic Compartment Access Panel on the hopper. The inside of the electrical box should look like the picture below. The wire harness should be tucked up over the auger motor so the wires don’t get caught by the fan blades. Unplug the 8 pin connector from the back of the control board and push each wire in tightly. Also make sure that all the wires are connected tightly at the spade & molex connectors. ﷯ If there is any visible damage to the wires, please contact our Warranty Department and Customer Support.
  • The Programmable Meat Probe

    What is the programmable meat probe? The programmable meat probe is a device designed to read and regulate the internal temperature of your food. Not only will the control give you the ability to set and automatically maintain your desired cooking temperature, but now with the addition of a separate food probe, it will cook your food to your desired internal temperature, then adjust the control to a “keep warm” temperature. How do I install the programmable meat probe? For best results, install the probe wire one of three ways: Through the barrel end. Through the rear exhaust holes. Through the top or the barrel, between the barrel and the lid. How do I use the programmable meat probe?” DO NOT use the meat probe when using the Flame Broiler in the open position. The Stainless Steel end of the Meat Probe, should be inserted into the meat so that the tip is located in the thickest portion of meat. The meat should be oriented on the grill, so that the probe wires exit the grill/smoker away from direct contact with flame or excess heat. The probe wire then can be run to the control a number of ways to aid in keeping out of direct contact with flame. Why is the programmable meat probe not working? Ensure the probe is completely inserted into the board. Ensure the probe is clean and that the wire is NOT burnt or frayed. Ensure the probe is NOT wet.
  • The Hopper

    How many pellets does the hopper accommodate? The LG Series holds 16 lbs. of pellets. The Country Smoker Series holds 14 lbs. of pellets. How do I access the electronic compartment in the hopper? After unplugging the grill, push any pellets that are in the hopper to the right, until the hopper insert is visible on the left. Remove the screws on the side of the hopper. If your hopper has a safety shield, there will be two additional screws along the top edge. Lift the side panel off the hopper. Unplug the fan wires from the side panel when opening it. Can I purchase a hopper extension? Yes. A hopper extension is available in our online store at http://www.louisiana-grills.com/shop-lg.html.
  • The Flame Broiler

    What is Louisiana Grills’ standard Flame Broiler? The Flame Broiler is a slide plate below the burn grate that allows for either direct or indirect flame grilling. When the plate is slid closed, no flames will “kiss” your food. When it’s open, your food is cooked over an open flame. When should I use the Flame Broiler?” The Flame Broiler should be used for searing and “flame-kissing” your food. It should be closed for baking and smoking purposes. How do I adjust the Flame Broiler? To adjust the Flame Broiler, remove the cooking grid and slide the plate open or closed, depending on preferred setting.

Accessories Information

  • The Cold Smoke Cabinet

    What is a cold smoke cabinet? Perfect for smoking and curing meats, fish or cheeses prior to cooking, our Smoke Cabinet functions off the convective flow of smoke from your grill to get that real smoke flavour. The Smoke Cabinet comes complete with five standard removable racks, providing an impressive 1396 sq. inches of supplementary cooking space. May be installed on: LG700, LG900, LG100, CS450, CS570 and CS680. May also be used as a warming oven. How do I install the cold smoke cabinet? Using an appropriate tool, remove the 4 hex head or Phillips screws from the end plate of your barrel and set them aside. Loosely mount the “ L” shaped smoke stack to the top of the smoke box using four (4) of the 5/16” screws. The long end of the elbow points towards the barrel end. Using either a lift table or a second person for assistance, lift the smoke box into place so that the tabs on the box are completely secured into the slots on the barrel end of the grill. At this point the grill should be supporting the box. Attach the chimney section to the barrel end. Using a 5/16” Hex driver and the tool of your choice, install the remaining four (4) screws. Secure firmly to the barrel end. Once this is complete, tighten the other four loosely mounted screws on the cabinet end, to finish securing the smoke stack on both ends. Where can I purchase a cold smoke cabinet? Louisiana Grills Cold Smoke Cabinets can be found at any of our dealers, or in our online store at http://www.louisiana-grills.com/shop-lg.html.
  • The Hopper Extension

    What is a hopper extension? More Pellets = More BBQ. The Louisiana Grills Hopper Extension is an optional mechanism that holds an additional 20 lbs. of pellets for longer cooks, minimizing the need to re-fill your hopper. Where can I purchase a hopper extension? Our hopper extensions may be found at a dealer near you, or in our online store at http://www.louisiana-grills.com/shop-lg.html. How do I install the hopper extension LG’s Hopper Extension has been designed to sit securely on top of your current hopper. Just lift the lid, slide on the extension, and reload with Louisiana Grills’ 100% Natural Wood Pellets. The Hopper Extension will fit on all models of Country Smoker, as well as the LG700, LG900 and LG1100.
  • The Cover Selection

    Do I need a cover for my grill? Technically you do not need a grill cover. However, a cover is recommended to keep your grill protected from natural elements and external pollutants. What size of cover do I need? Louisiana Grills covers are custom tailored to fit each grill model. To find the appropriate cover, you must know your grill model. Is the cover large enough for the additional smoke cabinet? Our custom-fitting covers do not accommodate the smoke cabinet. However, you are able to purchase covers to accommodate the smoke cabinet in our online store http://www.louisiana-grills.com/shop-lg.html. What colors do the covers come in? All covers come standard in black with white writing. Where can I purchase a cover? Covers may be purchased at our dealer locations, or in our online store at http://www.louisiana-grills.com/shop-lg.html.
  • Deluxe Front Shelf

    What grills are compatible with the Deluxe Front Shelf? The Deluxe Front Shelf fits the LG700 and all Country Smokers models. For the LG900 and LG1100: measure the distance between the front mounting holes, located on the barrel below the grill lid. If there is 14 ½ inches between holes, you may use the standard sized front shelf. (Part # 56210). If there is more than 14 ½ inches between holes, you need to buy a size-specific front shelf: Part # 56212 has 21.5" and fits the LG900. Part # 56213 has 26.5" and fits the LG1100. If there are two sets of holes, you may use the standard shelf or, in the case of the LG900 and LG1100, the size specific shelves. If there are no holes, you may not use any size of front shelf.
  • Front / Side Shelf

    What is a front / side shelf? The Front/Side Shelf has been custom designed by Louisiana Grills and is 180 sq. in. of extra grilling area for added convenience and versatility. What grills accommodate the front / side shelf? The Front/Side Shelf fits on the side or the front of CS450, CS570 and CS680 units. It also can be used on the front of the Whole Hog and Super Hog smokers. What colors is the front / side shelf sold in? Black or Stainless Steel. Where can I purchase a front / side shelf? The Front / Side Shelf may be sold at a dealer nearest you, and is available online at www.louisiana-grills.com/shop-lg.html.
  • Sauces & Spices

    What sauces do you have available? Louisiana Grills offers five distinct BBQ sauce flavours: Original BBQ Sauce Sweet Chill Georgia Style Kansas Style Memphis Style What spices do you have available? We offer 18 different flavors of spices. To view LG spices, go online to our store at www.louisiana-grills.com/shop-lg.html. How do you produce your sauces and spices? All of Louisiana Grills’ sauces are fat free, gluten free, and have no MSG.

Natural BBQ Wood Pellets

  • What are hardwood pellets?

    Hardwood pellets are an efficient and natural source of fuel for wood pellet grills. They are used as a premium replacement for natural gas and propane and create a tastefully smoky. They are no thicker than the eraser on the end of a pencil. People who see them for the first time think they look like rabbit food, but there is nothing small about the heat energy or flavor in a wood pellet. These clean burning wood pellets generate about 8200 BTU’s per pound with very little ash (.3lb/40lb bag) and low moisture content (5-7%) and are “carbon neutral”.
  • How do you produce your pellets?

    Barbecue wood pellets are produced in the same matter as wood pellet fuel is produced for home heating, but suitable for BBQ use. Pure raw material (sawdust) is pulverized with a hammer-mill and the material is pushed through a die with pressure. As the pellet is forced through the die it is sheared off at a specific maximum length, cooled, screened, vacuumed, and then bagged.
  • Where can I buy LG pellets?

    Louisiana Grills All Natural Hardwood Pellets are available through our dealers and distributors. To locate your nearest dealer, go online to http://www.louisiana-grills.com/locate-a-dealer.html.
  • Do I always have to use pellets when operating my grill?

    Yes. Pellets are the source of fuel for your grill. Fuel the Fire!
  • Do I need to use Louisiana Grills Pellets?

    For premium results, we recommend that you use Louisiana Grills 100% All Natural Hardwood Pellets.
  • Which blend of pellets should I be using?

    For premium results, we recommend that you use Louisiana Grills 100% All Natural Hardwood Pellets.
  • Can I mix pellet flavors?

    To replace old pellets, unscrew the plug on the back of the hopper. Make sure to use a pail to collect the old pellets. Screw the hopper plug back in and open the hopper lid. Fill the hopper with new wood pellets of your choice.
  • Can I use heating pellets in my grill?

    We do not recommend the use of heating pellets in a Louisiana Grill.

Pellet Grill Operation

  • Do your grills come fully assembled?

    The Country Smokers Whole Hog and Super Hog come assembled. For all other models, check with your local dealers.
  • How do I assemble my grill?

    See our Louisiana Grills Owners Manual for step-by-step instructions. If you are without an owner’s manual, there is one available on www.louisiana-grills.com/support.html
  • What tools do I need to assemble a grill?

    To assemble your grill, you will either need a Phillips screwdriver, or drill set with a Phillips drill bit.
  • What grills doES Louisiana Grills manufacture?

    Louisiana Grills is the proud manufacturer of: the LG Series, the Country Smoker Series, the Estate Series, and the Ceramic Series. The LG series: 700, 900, 1100, and 800 Elite. The Country Smokers Series: CS300, CS450, CS570, CS680, Whole Hog, Super Hog. The Estate Series: 860C and 860BI. The Ceramic Series: K22 and K24.
  • How long does it take to assemble the grill?

    Louisiana Grills will take approximately 30 minutes to assemble.
  • Where are Louisiana grills manufactured?”

    The LG Series, Estate Series, and Ceramic Series are manufactured in China. The Country Smokers Series are manufactured in Canada
  • How do I start my Pellet grill?

    To start your grill, make sure the burn pot is clean, the hopper has pellet fuel, and the burn grate is clear. Push “START” and the control board will default to the appropriate temperature
  • How do I access the electronic compartment in the hopper?

    After unplugging the grill, push any pellets that are in the hopper to the right, until the hopper insert is visible on the left. Remove the screws on the side of the hopper. If your hopper has a safety shield, there will be two additional screws along the top edge. Lift the side panel off the hopper and make sure to unplug the fan wires from the side panel when opening it.
  • What does the “Er-1” message mean?

    The Er-1 message indicates a problem with your grill temperature probe. Either the probe was connected incorrectly or you may have had a grease fire inside the barrel that overheated the probe head. The grill probe is located at the back of the barrel, above the cooking grids.
    Try to clean off the probe head and turn the grill on again. If the Er-1 message reappears, follow the steps below. Open the Electronic Compartment Access Panel on the hopper. (LINK) You should see that the silver braided probe wire (that connects to the brown wires) is threaded into the hopper (from the barrel) through the hole on the left/back side of the auger motor…NOT THROUGH THE IGNITER/BURN POT ACCESS OR THE RIGHT/FRONT ACCESS HOLE. If the probe wire was fed incorrectly disconnect the silver and brown wire connection and snake the silver wire over the auger shaft to the correct access hole. To test the grill probe, disconnect the brown wires and connect the probe wires directly to the control board. Reattach the fan wires and hopper panel with two screws and restart the grill. If the ER-1 message is still showing, we will need to replace the grill probe. *If your grill is under warranty, please contact the Warranty Department at 1-866-303-3134. * If your grill is not under warranty, you can contact the Sales Department at 1-866-303-3134 or order parts online at www.louisiana-grills.com/shop.html
  • Why is the GFI (Breaker) tripping?

    If the appliance does trip a GFI protected circuit, open the electrical panel and check for electrical damage. If there is no damage to the wiring then unplug the igniter connection and try running the unit without the igniter. If OK a new igniter will solve this problem. If there is damage to the wiring then please contact technical support.
  • How long does it take to start up my grill?

    Approximately 15-20 minutes.
  • Why is my control board not reading any power?

    Your control board may not be lighting up because of damaged wires, or because a burnt out igniter rod may have blown the fuse on the back of the board: Open the Electronic Compartment Access Panel on the hopper. (LINK) Check all the wires and connections, as well as the fuse on the back of the control board. If the fuse has blown, replace it with a 5 – 8-amp fuse. If there is not any damage to the wiring, unplug the igniter connection. You will need a new igniter rod, however, you can continue to use the grill by starting it manually.. If there is any visible damage to the wires, please contact our Warranty Department and Customer Support at 1-866-303-3134.
  • What temperature should I start my grill at?

    Your grill will default to the correct starting temperature.
  • Why is my grill smoking, but not igniting?

    If your grill is not igniting, it most likely means that something is interrupting the combustion process: Check to make sure the wood pellets are DRY. Check the burn grate placement. Check to make sure the fan is working correctly: One of your wires may have not been connected tightly inside your electrical box. If there is a loud noise, one of the wires may have moved during shipping and the fan blade is hitting it. Open the Electronic Compartment Access Panel on the hopper. (LINK) The inside of the electrical box should look like the picture below. The wire harness should be tucked up over the auger motor so the wires don’t get caught by the fan blades. Unplug the 8 pin connector from the back of the control board and push each wire in tightly. Also make sure that all the wires are connected tightly at the spade & molex connectors. If there is any visible damage to the wires, please contact our Warranty Department and Customer Support at 1-866-303-3134.
  • Why are my control board and dome thermometer reading different temperatures?

    The control board is most likely reading a different temperature than the dome thermometer because of external weather and temperatures. If the weather is hot, the dome will read higher. If the weather is cold, the dome will read lower.
  • What temperature should I set my grill to?

    Our grills have a temperature range from 170° F to 600° F. Choose your temperature setting based on how you want to cook your food. Low settings are typically used for smoking and warming, while higher temperatures are used for direct grilling and searing.
  • How Do I set my grill to sear?

    To set your grill to sear, open the flame broiler and set the temperature to 500°F.
  • How do I set my grill to smoke?

    To set your grill to smoke, close the flame broiler and set the temperature to 170°F.
  • What are the 8 possible cooking methods?

    Grill, bake, roast, barbecue, braise, smoke, char-grill, sear.
  • Should I leave my grill open or closed?

    While cooking, your grill should be closed. While reducing temperature, your grill should be left open.
  • Can I use my grill in the rain, wind, snow or heat?

    Yes, our grills are designed for all climates. However, the temperature reading on the dome thermometer may not be entirely accurate.
  • How do I shut my grill down?

    To shut off your grill, press “OFF”. The fan will continue to run, but the auger will cease to deliver pellets to the burn pot. For best results, turn up the temperature to 450°F immediately after removing your food. This aids in creating a clear burn pot and a clean cooking grid. After 10 minutes, press “OFF” and let the grill cool down.
  • How long does it take to shut my grill down?

    The grill only takes a moment to shut off, but the fan will continue to run for 20 minutes or until the grill temperature falls below 130°F
  • How should I store my grill?

    Your grill should be stored outside and with the use of a protective cover. A cover will protect your grill from natural elements and outside pollutants.
  • Do I need to clean my grill?

    Yes, we recommend that the grills be cleaned every 1-3 uses. Check to make sure there is not a build-up of ash in the burn pot. Failure to clean your grill effectively may result in malfunction.
  • How should I clean my grill?

    The maintenance steps include: cleaning off the burn grate, vacuuming out the burn pot, cleaning out the cooking barrel and grease bucket, and cleaning off the grids.

Partnership opportunities

If you're a member of a grill team, a registered charity or a non-profit group we welcome you to contact Louisiana Grills for sponsorship opportunities. Please download and complete the sponsorship request form and return it to clare.bekkers@dansons.com.

Download Form

CONTACT US

WE WANT TO HEAR FROM YOU!

3411 North 5th Ave Suite 500

Phoenix, AZ 85013

Washington

7218 — 45th St. Court East

Fife, WA 98424

Service Center

3470 Pipebend Pl NE, Suite 170 Salem, OR 97301

Minnesota

950 McKinley St.

Anoka, MN 55303

Phone & Fax

Toll Free: 1-877-303-3134

Toll Free Fax: 1-877-303-3135

Monday-Sunday, 4 a.m - 8 p.m. PT (EN/FR/ES)

Edmonton

14608 134 AVE NW

Edmonton, AB T5L 4T4

FAQ

GRILL MANUALS